SAUGUS, Mass. (WHDH) -- When 9-year-old Ally D’eon fell from the monkey bars at school and broke her arm, she sat waiting in pain. Now, the girl’s mom is upset the school failed to call 911.

“It looked like I didn't have a bone in my arm,” said Ally D’eon.

Ally said it was the most excruciating pain she has ever felt. She broke her arm in two spots.

“I didn't want to look at it because it scared me,” she said.

“It didn't look like an arm. It looked like a wing completely bent in. I just started crying,” said mother, Jenn D’eon.

Jenn D'eon said she knows accidents happen but she doesn't know why the school didn't call 911.

“I was told by an emergency room doctor it is first aid 101 that a clear break with a clear deformity that you call for an ambulance…you call 911,” she said.

Jenn said she wanted to cry thinking about each minute that ticked by while Ally sat in pain.

“I wanted to scream, ‘hurry up, get me out of here!” said Ally.

Jenn said the principal at Veterans Memorial School told her there was not a clear policy on when to call an ambulance and that decisions are made on a case by case basis.

“She said she was following district policy and my husband said ‘I’d like to see that policy,’ and she said she didn't have it.

The superintendent of Saugus public schools wouldn't answer any questions, but stands by the school’s decision and issued the following statement:

“Parents were informed immediately. The medical staff is fully qualified to make appropriate assessment and recommendation for treatment in such instances and did so accordingly.”

Jenn D’eon will find out in about a week if her daughter needs surgery. She said she also questions the safety of the playground.